Customer Reviews and Testimonials

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"Fantastic team, really got me out of trouble during the outage. They have a wide range to choose from and good stock, very professional advice, industrial grade at very competitive prices. Plus they helped me load very delicately the big parcel (90kg) in my small Lexus. A great shop I’m happy I could rely on and would definitely recommend.
Francois, VIC

"What an absolute pleasure to deal with Josh at Macfarlane's in Brendale Qld. Couldn't have made it any easier to get the job done that I needed under pressure to meet deadlines. Very impressed with the attention to detail and with the follow-up phone calls, always keeping me in the loop as to what and when things were happening. Awesome job Brendale team!
Brett, QLD

"Excellent speedy service! Daniel (Parts Manager - Clayton) was great and always in contact. We are in Canada. I ordered on line through wire transfer from our bank account  Wednesday and received at our home the next Thursday to our front door! Job well done! 
John and Pat, CANADA

"Just letting you know have received the generator today, many thanks for your quick delivery. Cheers" 
- Joe, VIC

"Thanks for the knowledge and service. Would recommend Joshua to friends and family.
Sonnie, QLD

"I have been dealing with Macfarlane's for around 10 years - in both hiring generators and having mine repaired and serviced. I've always found them to be more than helpful and they definitely demonstrate good knowledge around anything to do with gennys." 

"Just wanted to thank you (Val) for the prompt service on Friday. I didn't really expect you to be able to do anything at such short notice, so it was a real surprise when I received the call on Friday afternoon to say everything was sorted. We got away this morning and will be sailing to Port Stephens on Monday, then to Queensland. I used the generator today for a couple of hours and it ran perfectly. Please thank Adrian for his prompt and efficient work."
- David, NSW

"I would like to thank John Ridgeway (Hire Manager) in Brendale for his great service over the last 6 weeks. This man has been very good to our family, making sure that our generator is topped up and has a service when needed. Even giving up some of his Sunday's to make sure that we have power to our home, this I believe is above and beyond good service. Well done John we shall miss your smiling face, but not that noisy generator. Thanks to all at Macfarlane's for your help."
- Gail, NSW

"Just thought I'd let you know that the generator smashes our heaviest load at around 30-35% of its capacity, pretty much as expected. This is the second genny I've bought from Macfarlane's and they've both been winners! Also allow me to note that you have been very diligent attending to what much be a pretty small scale in the scheme of things, which having been in pre-sales and sales myself in previous roles is much appreciated. Finally, please extend my thanks to your driver who dropped it exactly where we wanted it with commendable skill. Cheers."
- Charles, VIC

"Thank you both (Daniel and Steve) for your fantastic service!
Anita, WA

"I dropped my Cromtech 2.4kVA generator into the Brendale shop unexpectedly on Friday afternoon and it was serviced and sorted by Tuesday mid morning, warranty service was fantastic. Byron and Darryl went out of their way to help me out, thanks very much, great service. Thank you! 
Lyall, QLD

"Your hire team was extremely helpful and knowledgeable. They were really great and I was very impressed with their level of service."
- Andrew, VIC

"Val Santos and his team at Macfarlane Generators in Seven Hills, NSW, are brilliant to do business with. Their service on our equipment is prompt and reliable and the informaton they offer on their equipment for sale is extremely helpful. I highly recommend Macfarlane Generators. 5 Stars! 
Virginia, NSW

"Due to a scheduled power outage, we had to hire a generator to run registers, ePOS terminals, fridge/freezers. I call Macfarlane Generators and received fabulous advice on how to go about setting up a generator for the day. Rick's advice was 'spot-on' and our day ran without incident. Thanks!" 
Pinewood Quality Nursery, VIC

"We'd highly recommend this company. Excellent service from all staff and very helpful when we had generator problems while travelling around Australia.
Greg, QLD

"Thanks Rod. She (generator) is running beautifully and I'm extremely happy with it, also now because of your email and the support your willing to back up behind your product, I'm stoked. Good customer service is becoming rare these days, so well done macfarlane and crew. 
Nathan, VIC

"Very happy with the generator - even had go use it a few weeks ago during a blackout.
Richard, VIC

"Great service and excellent product knowledge from Joshua at Brendale. Returned and purchased a Cromtech 2.4kw generator and after using it last weekend very impressed as it met all my expectations as Joshua said it would. Thoroughly recommend these guys knowledge and honesty. 
Mark, QLD

"Part received in record time and installed, ready for the weekend. Sensational service (Mark - Parts Sale). Thank you very much. Cheers."
- Brian, VIC

"Impeccable service! We've gone to the Macfarlane team twice when we've had different issues with our 8kva generator. Both times they have been nothing but friendly, helpful and understanding. They are very considerate of the fact that we need our generator to run our business and do an excellent job in the quickest time-frame possible. Honest, reliable company - highly recommend."
- B Young, QLD

"Awesome service from Josh Clenton at Macfarlane Generators, Brendale. Took in a Yamaha generator for recall work 3 days before Christmas, expecting for it to take several weeks with Christmas/New Year shutdowns. Josh went out of his way to source the part, have the repair completed and the unit tested and ready in a little over 24 hours. He and the mechanic are worth their weight in gold."
- Byron, QLD

"Big Thank you Macfarlane Generators. What an absolute pleasure it was to receive the best customer service, honesty and advise from your salesperson Joshua, when purchasing my new generator yesterday... Smooth sailing from start to finish, I will be sure to recommend you guys to everyone, I have never had a purchase so painless and uncomplicated... See you when it is due for a service... Stay Safe."
- Greg, QLD

"Very happy with the service, communication and prompt delivery received. Would be completely happy to recommend.
G McIntyre, VIC

"Excellent service, got a good deal, looks like a great product.
Steve, QLD

"Great customer service.
Kristian, VIC

"I just want to acknowledge Josh at the Brisbane Branch of Macfarlane Generators. Josh Sold us a 9kVA MAXWATT MX(9000ES). His sales service was excellent very prompt and everything we expected when we collected the Generator. You would be stupid not to buy from this firm and Josh put the icing on the Cake. Thanks Josh."
- Daryl, QLD

"Many thanks for your help and advice. I would not hesitate to recommend you (Daniel) and your company."
- Keith, UK

"I took a 2kva generator to be looked at and from the first contact, I felt like I was a long term customer each person I spoke to listened to what I had to say and were polite and courteous. I can understand why this business has been around for as long as it has. I would not hesitate to recommend anyone to go a see them for anything to do with generators big or small the would not be disappointed."
- Gregory, QLD

"Thank you to Byron (Sales), John (Workshop) and the team at Brendale. They were responsive, friendly and incredibly helpful. They got our generator back up and running quickly which has allowed us to get back on the road and helping people. Thank you again for your wonderful service.
Meagan, (SUSO) Footprints in Brisbane Inc 

"I greatly appreciate all of your help that you (Daniel and Steve - Parts) have provided and your companies fantastic service and would recommend your company to anyone."
- Wayne, FIJI

"Totally satisfied with the service"
- Ben, VIC

"Just a short note to thank you (Ian) and your team for organising the new generator for Camp Duckadang. It is all wired in and working perfectly. We had a need to use it recently with power out to the camp for several hours whilst we had guests at the camp. It is able to supply the power needs for the whole camp, and is quiet and economical.
Ian, QLD

"Thanks for the great service - carb etc. arrived yesterday. Good work!"
- Ken, VIC

"I needed a new microswitch for my Kipor generator. As i live 120kms away from this business they were good enough to do it while i waited. Prompt efficient service, thanks guys. 
- Richard, NSW

"Rick (from hire) really helped us out and we really do appreciate it. Couldn't ask for a better product and service. Rick talked me through it and it worked perfectly, didn't miss a beat. I'll be using Macfarlane for all my generator needs and will pass the word on to other companies. Thanks again."
- Clint, CEG Electrics, VIC

"Thank you so Much to Byron and the boys from Macfarlane. Our Coffee Vans Generator was faulty and the boys organised a full refund and installation of a replacement in record time. Even going above and beyond with helpful after sales service to get us back up and running. Cannot recommend them enough, cheers Lads!"
- BLVD Bar Cafe, QLD

"Everything went really well and [I was] extremely happy with your help. Will now be purchasing all our generators through you."
- Rob, VIC 

"My husband and I built in a new suburb 4.5 years ago and although we have underground power during the storm season, in particular, we often are subjected to power outages. We primarily work from home with what our job entails so it is very disruptive when we are out for days or a week even. We decided no more. We approached Macfarlane Generators and couldn't have come across a more professional team and company. We had contacted a number of companies, many didn't bother to see the quote through, some never even came out to look at the property and work out the best solution for us and just guessed, and one in particular just outright wanted to rip us off. However, Macfarlane was the complete opposite. Not only did they come out and do a proper quote and checked the house out to quote on the right generator, they did it promptly and with utmost professionalism. We only had it installed this morning and all the guys, Byron, the guys who did the electricity (sorry I cannot remember your names) and even the driver...very very nice guys and oh so professional and they know what they are doing. It was such a pleasure to have such an amazing team of guys install our generator. It was such a buzz even when they tested it and I could have turned literally everything on in the house, yes, our ducted aircon was on as were our two massive computer systems...and yet it was running off the generator. Thank you so so much guys for doing this...and now I say, like Joe Swanson of Family Guy to mother nature and blackouts "BRING IT ON!"
- Sheralon, QLD

"Absolutely the most efficient personal service I think I have ever received. The time taken by Daniel (National Parts Manager) to assist in a very technical matter was truly tremendous. Patience, explanations, time taken to research was so very much appreciated. Thank you"
- Peter & Jan, VIC

"I was very impressed with the service here. All staff were friendly and efficient. I will definitely use again."
- Mick, NSW

"Genny was running well until I added an extension to muffler to vent outside shed. I forgot to tighten a couple of support bracket bolts and it shook muffler and cracked and tore mounting plate severely. All my fault but V frustrating. Mark and Daniel are on the case and arranging a replacement muffler from Perth (only one in Oz) as well as getting the Macfarlane workshop wizards to try and re weld original as a temp fix. All in all happy with support and service from the team."
- Peter, VIC

"Great at providing up to date and educational communication"
- Rory

"Thank you (Daniel) for your speedy response and excellent advise"
- Kevin, VIC

"Spoke to Mark in spare parts over the phone and you could not get a more helpful person in the spare parts industry Mark is a cut above the rest when it comes to understanding the meaning of customer service really appreciate your effort I rang many places to obtain a part and Mark was the only person that can help me not only help me but help me within a short period of time I hope the management gets to read this because Mark, in my opinion, Offers outstanding customer service."

"Sending a big THANK YOU to the Macfarlane team, especially Andrew! The equipment worked perfectly and was exactly what we needed! A very helpful and communicative team! "
- Bridie, NSW

"Hi, just wanted to say 'thank you' to the great advice received from Byron Booth upon my many questions re-selection of a generator. I felt that he listened carefully to my concerns and gave us different price and product options that we really appreciated. Our queries were attended to immediately and followed up to see if there were any other queries. Much appreciated.

"Went in for a random part for a generator that they don't sell, and they were able to assist with a slightly used part at a good price to get me going again. Great customer service.
Richard, VIC

"Terrific service, professional, courteous and fairly priced. John, Mick and Greg were all gentleman and made our generator rental easy as. Thanks guys, keep up the great service, we'll be back."
Anna Maria and Barry, QLD

"Excellent customer service, excellent installation, excellent follow up at MacFarlane's Clayton, would recommend without hesitation.
Anne, VIC

"One stop shop for any size generator you need and professional advice and service. Awesome staff.
Diederik, QLD

"Mark was a pleasure to deal with right from the start with good advice and outstanding service. After trying a few places for parts I needed (most weren't interested) I wish I had found these guys 1st to save time and mucking around. Nothing was too hard, prices were fair and delivery arrived overnight which I couldn't believe. Highly recommend Macfarlane Generators, will be back next time I need parts for sure."
- Matt, VIC