Customer Reviews and Testimonials

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"Fantastic team, really got me out of trouble during the outage. They have a wide range to choose from and good stock, very professional advice, industrial grade at very competitive prices. Plus they helped me load very delicately the big parcel (90kg) in my small Lexus. A great shop I’m happy I could rely on and would definitely recommend.
Francois, VIC


"What an absolute pleasure to deal with Josh at Macfarlane's in Brendale Qld. Couldn't have made it any easier to get the job done that I needed under pressure to meet deadlines. Very impressed with the attention to detail and with the follow-up phone calls, always keeping me in the loop as to what and when things were happening. Awesome job Brendale team!
Brett, QLD


"Excellent speedy service! Daniel (Parts Manager - Clayton) was great and always in contact. We are in Canada. I ordered on line through wire transfer from our bank account  Wednesday and received at our home the next Thursday to our front door! Job well done! 
John and Pat, CANADA


"Just letting you know have received the generator today, many thanks for your quick delivery. Cheers" 
- Joe, VIC


"Thanks for the knowledge and service. Would recommend Joshua to friends and family.
Sonnie, QLD


"I have been dealing with Macfarlane's for around 10 years - in both hiring generators and having mine repaired and serviced. I've always found them to be more than helpful and they definitely demonstrate good knowledge around anything to do with gennys." 
Chris


"Just wanted to thank you (Val) for the prompt service on Friday. I didn't really expect you to be able to do anything at such short notice, so it was a real surprise when I received the call on Friday afternoon to say everything was sorted. We got away this morning and will be sailing to Port Stephens on Monday, then to Queensland. I used the generator today for a couple of hours and it ran perfectly. Please thank Adrian for his prompt and efficient work."
- David, NSW


"Great Service" 
Steven, QLD


"I would like to thank John Ridgeway (Hire Manager) in Brendale for his great service over the last 6 weeks. This man has been very good to our family, making sure that our generator is topped up and has a service when needed. Even giving up some of his Sunday's to make sure that we have power to our home, this I believe is above and beyond good service. Well done John we shall miss your smiling face, but not that noisy generator. Thanks to all at Macfarlane's for your help."
- Gail, NSW


"Just thought I'd let you know that the generator smashes our heaviest load at around 30-35% of its capacity, pretty much as expected. This is the second genny I've bought from Macfarlane's and they've both been winners! Also allow me to note that you have been very diligent attending to what much be a pretty small scale in the scheme of things, which having been in pre-sales and sales myself in previous roles is much appreciated. Finally, please extend my thanks to your driver who dropped it exactly where we wanted it with commendable skill. Cheers."
- Charles, VIC


"Thank you both (Daniel and Steve) for your fantastic service!
Anita, WA


"I dropped my Cromtech 2.4kVA generator into the Brendale shop unexpectedly on Friday afternoon and it was serviced and sorted by Tuesday mid morning, warranty service was fantastic. Byron and Darryl went out of their way to help me out, thanks very much, great service. Thank you! 
Lyall, QLD


"Your hire team was extremely helpful and knowledgeable. They were really great and I was very impressed with their level of service."
- Andrew, VIC


"Val Santos and his team at Macfarlane Generators in Seven Hills, NSW, are brilliant to do business with. Their service on our equipment is prompt and reliable and the informaton they offer on their equipment for sale is extremely helpful. I highly recommend Macfarlane Generators. 5 Stars! 
Virginia, NSW


"Due to a scheduled power outage, we had to hire a generator to run registers, ePOS terminals, fridge/freezers. I call Macfarlane Generators and received fabulous advice on how to go about setting up a generator for the day. Rick's advice was 'spot-on' and our day ran without incident. Thanks!" 
Pinewood Quality Nursery, VIC


"We'd highly recommend this company. Excellent service from all staff and very helpful when we had generator problems while travelling around Australia.
Greg, QLD


"Thanks Rod. She (generator) is running beautifully and I'm extremely happy with it, also now because of your email and the support your willing to back up behind your product, I'm stoked. Good customer service is becoming rare these days, so well done macfarlane and crew. 
Nathan, VIC


"Very happy with the generator - even had go use it a few weeks ago during a blackout.
Richard, VIC


"Fixed my generator good service and helpful thanks guys
David, NSW


"Great service and excellent product knowledge from Joshua at Brendale. Returned and purchased a Cromtech 2.4kw generator and after using it last weekend very impressed as it met all my expectations as Joshua said it would. Thoroughly recommend these guys knowledge and honesty. 
Mark, QLD


"Part received in record time and installed, ready for the weekend. Sensational service (Mark - Parts Sale). Thank you very much. Cheers."
- Brian, VIC


"Impeccable service! We've gone to the Macfarlane team twice when we've had different issues with our 8kva generator. Both times they have been nothing but friendly, helpful and understanding. They are very considerate of the fact that we need our generator to run our business and do an excellent job in the quickest time-frame possible. Honest, reliable company - highly recommend."
- B Young, QLD


"Awesome service from Josh Clenton at Macfarlane Generators, Brendale. Took in a Yamaha generator for recall work 3 days before Christmas, expecting for it to take several weeks with Christmas/New Year shutdowns. Josh went out of his way to source the part, have the repair completed and the unit tested and ready in a little over 24 hours. He and the mechanic are worth their weight in gold."
- Byron, QLD


"Big Thank you Macfarlane Generators. What an absolute pleasure it was to receive the best customer service, honesty and advise from your salesperson Joshua, when purchasing my new generator yesterday... Smooth sailing from start to finish, I will be sure to recommend you guys to everyone, I have never had a purchase so painless and uncomplicated... See you when it is due for a service... Stay Safe."
- Greg, QLD


"Very happy with the service, communication and prompt delivery received. Would be completely happy to recommend.
G McIntyre, VIC


"Excellent service, got a good deal, looks like a great product.
Steve, QLD


"Great customer service.
Kristian, VIC


"Fabulous to deal with. Joshua was fantastic he helped make the purchase of our generator very easy. Definitely recommend the company and Joshua and we look forward to future dealings.
Michael, QLD


"Went beyond just supplying they supplied a coil then  carburettor that has been no longer made and  i fitted and generator started first pull. Will continue to deal and my son will buy more generators as pleased with the service.
Ian, VIC


"We purchased a home backup generator from Macfarlane but, trying to be loyal, elected to use our regular tradies to do the electrical and gas connections. That was where we went wrong. Having looked at the auto switch and installation requirements our electrician put his hands up and we subsequently found out that the gas connection wasn't compliant. We contacted Rod at Macfarlane and he arranged for an electrician with experience of this product to complete the installation and then (when it was commissioned and we found that the gas connection was incorrect) he saved the day again by getting us the right plumber. He even sent a technician back when the plumber was here to make sure that everything fired up and worked correctly - it did. Full marks to Rod and Macfarlane. If you are looking to install a home backup generator we would highly recommend Macfarlane."
Ray, VIC


"Joshua at Brendale provided great service and the best price for me. He covered my individual requirement to confirm the most suitable generator. Also offered to attend property and assess power consumption under varying conditions. Highly recommend visiting McFarlane Generators in Brendale.
Dan, QLD


"Happy with customer service, it was friendly, helpful and informative.
Leo, VIC


"John and the team at [Macfarlane] generators are the team to go to for any generator issues. They exceeded my expectations in every way, from exceptional customer service to timely updates and finally resolving multiple issues to get me on the road again.

I own a mobile coffee business so having a generator issue fixed in a timely and cost effective way is of uttermost importance. I came across [Macfarlane] generator by chance as the mechanic who usually looks after it was leaving on a 4 week holiday and didn’t have time to fix what turned out to be a major issue.

I didn’t want to take it to Generator Power who used to service it years ago. I recall their abysmal service where I would take it in for routine maintenance or an issue, only to have the generator break down again a few days later. They replaced every imaginable part only to have it break down time after time almost sending me broke.

Thanks again guys at [Macfarlane] generators, looking forward to seeing my customers again tomorrow.
Kres, NSW


"Great service, fast turn around time on load banks.
Silver Flash, NSW


"These guys are great people to hire from! Easy, reliable, ready to go on arrival and very polite. Highly recommend them to anyone looking to hire a generator.
H&H Polished Concrete, NSW


"Cannot fault the service from John and Tim at Macfarlane generators, had some running issues without generator at the yard and needed information ASAP to get the power pack up and running, within the hour I had the information I needed and was back up and operating with John even going over and above after receiving my tech support to double check the issue was rectified. 10/10 would recommend.
Josh, NSW


"Excellent products and excellent service. Valiente is a pleasure to work with.
Narvaez, NSW

"Good old-fashioned professional service. Friendly and not stressed to get you off the phone. Thank you for your prompt service.
Andy, NSW


"I just want to acknowledge Josh at the Brisbane Branch of Macfarlane Generators. Josh Sold us a 9kVA MAXWATT MX (9000ES). His sales service was excellent very prompt and everything we expected when we collected the Generator. You would be stupid not to buy from this firm and Josh put the icing on the Cake. Thanks Josh."
- Daryl, QLD


"Many thanks for your help and advice. I would not hesitate to recommend you (Daniel) and your company."
- Keith, UK


"I took a 2kva generator to be looked at and from the first contact, I felt like I was a long term customer each person I spoke to listened to what I had to say and were polite and courteous. I can understand why this business has been around for as long as it has. I would not hesitate to recommend anyone to go a see them for anything to do with generators big or small the would not be disappointed."
- Gregory, QLD


"Thank you to Byron (Sales), John (Workshop) and the team at Brendale. They were responsive, friendly and incredibly helpful. They got our generator back up and running quickly which has allowed us to get back on the road and helping people. Thank you again for your wonderful service.
Meagan, QLD 


"I greatly appreciate all of your help that you (Daniel and Steve - Parts) have provided and your companies fantastic service and would recommend your company to anyone."
- Wayne, FIJI


"Totally satisfied with the service"
- Ben, VIC


"Just a short note to thank you (Ian) and your team for organising the new generator for Camp Duckadang. It is all wired in and working perfectly. We had a need to use it recently with power out to the camp for several hours whilst we had guests at the camp. It is able to supply the power needs for the whole camp, and is quiet and economical.
Ian, QLD


"Thanks for the great service - carb etc. arrived yesterday. Good work!"
- Ken, VIC


"I needed a new microswitch for my Kipor generator. As i live 120kms away from this business they were good enough to do it while i waited. Prompt efficient service, thanks guys. 
- Richard, NSW


"Rick (from hire) really helped us out and we really do appreciate it. Couldn't ask for a better product and service. Rick talked me through it and it worked perfectly, didn't miss a beat. I'll be using Macfarlane for all my generator needs and will pass the word on to other companies. Thanks again."
- Clint, VIC


"Thank you so Much to Byron and the boys from Macfarlane. Our Coffee Vans Generator was faulty and the boys organised a full refund and installation of a replacement in record time. Even going above and beyond with helpful after sales service to get us back up and running. Cannot recommend them enough, cheers Lads!"
- BLVD Bar Cafe, QLD


"Thank you Val and crew for helping me with the purchase of our generator for our stable complex. Val was constantly keeping in touch and letting me know what was happening with every step. Our gennie arrived in perfect condition and I even got a message from Val a few days later to see if everything was ok with it. Best customer service ever. More than happy to comment further if anyone needs more recommendation for this company. Thank you Val - you guys are the best!!"
- Karen, NSW


"Everything went really well and [I was] extremely happy with your help. Will now be purchasing all our generators through you."
- Rob, VIC 


"My husband and I built in a new suburb 4.5 years ago and although we have underground power during the storm season, in particular, we often are subjected to power outages. We primarily work from home with what our job entails so it is very disruptive when we are out for days or a week even. We decided no more. We approached Macfarlane Generators and couldn't have come across a more professional team and company. We had contacted a number of companies, many didn't bother to see the quote through, some never even came out to look at the property and work out the best solution for us and just guessed, and one in particular just outright wanted to rip us off. However, Macfarlane was the complete opposite. Not only did they come out and do a proper quote and checked the house out to quote on the right generator, they did it promptly and with utmost professionalism. We only had it installed this morning and all the guys, Byron, the guys who did the electricity (sorry I cannot remember your names) and even the driver...very very nice guys and oh so professional and they know what they are doing. It was such a pleasure to have such an amazing team of guys install our generator. It was such a buzz even when they tested it and I could have turned literally everything on in the house, yes, our ducted aircon was on as were our two massive computer systems...and yet it was running off the generator. Thank you so so much guys for doing this...and now I say, like Joe Swanson of Family Guy to mother nature and blackouts "BRING IT ON!"
- Sheralon, QLD


"Absolutely the most efficient personal service I think I have ever received. The time taken by Daniel (National Parts Manager) to assist in a very technical matter was truly tremendous. Patience, explanations, time taken to research was so very much appreciated. Thank you"
- Peter & Jan, VIC


"I was very impressed with the service here. All staff were friendly and efficient. I will definitely use again."
- Mick, NSW


"Genny was running well until I added an extension to muffler to vent outside shed. I forgot to tighten a couple of support bracket bolts and it shook muffler and cracked and tore mounting plate severely. All my fault but very frustrating. Mark and Daniel are on the case and arranging a replacement muffler from Perth (only one in Oz) as well as getting the Macfarlane workshop wizards to try and re weld original as a temp fix. All in all happy with support and service from the team."
- Peter, VIC


"Great at providing up to date and educational communication"
- Rory


"Thank you (Daniel) for your speedy response and excellent advise"
- Kevin, VIC


"Spoke to Mark in spare parts over the phone and you could not get a more helpful person in the spare parts industry Mark is a cut above the rest when it comes to understanding the meaning of customer service really appreciate your effort I rang many places to obtain a part and Mark was the only person that can help me not only help me but help me within a short period of time I hope the management gets to read this because Mark, in my opinion, Offers outstanding customer service."
- DGB, VIC


"Sending a big THANK YOU to the Macfarlane team, especially Andrew! The equipment worked perfectly and was exactly what we needed! A very helpful and communicative team! "
- Bridie, NSW


"Hi, just wanted to say 'thank you' to the great advice received from Byron Booth upon my many questions re-selection of a generator. I felt that he listened carefully to my concerns and gave us different price and product options that we really appreciated. Our queries were attended to immediately and followed up to see if there were any other queries. Much appreciated.
Jo, QLD


"Went in for a random part for a generator that they don't sell, and they were able to assist with a slightly used part at a good price to get me going again. Great customer service.
Richard, VIC


"Terrific service, professional, courteous and fairly priced. John, Mick and Greg were all gentleman and made our generator rental easy as. Thanks guys, keep up the great service, we'll be back."
Anna Maria and Barry, QLD


"Excellent customer service, excellent installation, excellent follow up at [Macfarlane's] Clayton, would recommend without hesitation.
Anne, VIC


"One stop shop for any size generator you need and professional advice and service. Awesome staff.
Diederik, QLD


"Great guys to deal with. Have both purchased and rented. Val is so nice.
Mark, NSW


"Everything went to order. Well done Mark. Thanks.
Ian, VIC


"Mark was a pleasure to deal with right from the start with good advice and outstanding service. After trying a few places for parts I needed (most weren't interested) I wish I had found these guys 1st to save time and mucking around. Nothing was too hard, prices were fair and delivery arrived overnight which I couldn't believe. Highly recommend Macfarlane Generators, will be back next time I need parts for sure."
- Matt, VIC


"Can recommend Macfarlane Generators. Had a Dunlite 3KW generator that wasn't generating power and was very pleased with the service offered by Val and the team. I was pleasantly surprised at the speed which it was repaired and as importantly, the very affordable cost of the repair."
- Philip, NSW


"Great service. Good stock of generators to review prior to purchase."
- Tim, VIC


"Experts in the trade.  These guys went above and beyond to really help us out in an emergency. Couldn't recommend them enough. So professional and knowledgeable. I would never go anywhere else. Thank you :-)"
- Hayley, VIC


"Val at the Blacktown Macfarlane shop was helpful, responsive & proactive in solving my generator problem when I was about to give up."
- Fred, ACT


"Daniel in spare parts helped me out with an issue of my own making and I do appreciate the time he took with me to find my mistake of incorrectly installing the diodes. The information we talked about and he sent me has resolved the problem and the information he provided will be put into the memory bank for future repairs."
- Patrick, VIC


"Many thanks Darryl and Mirian for getting the the parts I needed to get my old Kipor generator running again so quickly. Ordered via the website,  then a couple confirmation emails, and the parts were here in South Australia the following day. Great service!"
- Steve, QLD


"Very impressed, their customer service is excellent,  the team at Brendale are very knowledgeable & helped us decide on what Generator we required. Highly recommend."
- Lorraine, QLD


"Fantastic service. Had a minor issue on site and they were there within 20 mins. They didn’t leave until the fault was cleared and we were up and running. Would highly recommend."
- Jack, NSW


"100% positive from start to finish! Took my generator and realised it would only take a few hours to complete to get me back on my way knowing that they were very busy with lots of jobs before mine they did it straight away so they could get me on the road. 
Got such a positive Vibe from everybody there!"
- Gino, NSW


"I have dealing with Macfarlane Generators Seven Hills [for the last] 10 years. In all these years they have never let us down. They have always supported our business with [their] great services. I would like to mention the current Service in charge, ”Andrew” such a great guy he is. Andrew has always been supportive, Kind and very helpful."
- Ashish, NSW


"Very happy with the customer service. Andrew is [always] happy to help out."
- Jay, NSW


"Andrew from hire department, [is] reliable, punctual never let me down [for] the last 6-years. I never have problem with [this] company. [Thumbs] up to Andrew."
- Tahmoures, NSW


"We recently Hired a Generator for an Industrial Project at Rouse Hill NSW. The Pricing was competitive, and very easy to do with Andrew, he knew what we wanted [and] had excellent product Knowledge. Delivery was seamless by Andrew we had not allowed a big enough Generator, we called Andrew and within an hour he had a larger one [onsite] ready to go. He understood what we needed. Polite, patient and [helpful] all around. [Can't] recommend Andrew and Macfarlane Generators enough."
- Gerard, NSW